BARRIERS TO
EFFECTIVE COMMUNICATION
o
Incomplete
or ambiguous message
o
Hostility,
fear and distrust.
o
Poor
mental set e.g. prejudice and stereotypes with a fixed false notion disturbing
the message received.
o
Noise
and distortion. This might pollute a message thereby making its content
different from the original intention of the giver of the information.
o
Physical
separations: may impede effective communication between organization members.
The use of telephone or radio phone may alleviate this problem.
o
Wrong
medium or channel
o
Communication
gap: absence of communication gives rise to the existence of grapevines and
rumors which are very dangerous.
o
Psychological
barriers. Differences in mental ability, experiences, motivations, expectations
and needs can cause breakdown in communication.
o
Filtering: this happens when the sender of a message
intentional modifies or distorts the message so that it may be favorably
perceived by the receiver.
o
Selective
perception
o
Information
overload: when there is too much information to handled and there is limited
time available to the sender or the receiver , the message may be transmitted
hurriedly and this may lead to crass errors, serious inaccuracies and gross
misrepresentation of ideas and purpose.
SOLUTIONS TO
ORGANIZATIONS COMMUNICATION BARRIERS
All employees should be trained to
acquire effective business communication skills.
The organization structure and
reporting system should be clear and free from defects. The lines of
communication should be clearly defined.
There should be regular communication
and contact between management and staff in order to prevent communication gaps
and reduce the effect of grapevines. Meetings, suggestion schemes and joint
consultations can be used.
Provision should be made for adequate
resources e.g. telephone and radio phone so that problems arising from wall and
geographical separations can be removed.
A proper medium should be used to
communicate messages. In addition, means for feed-backs should be established.
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